Established in 2014, Kommandos a London based online store that specialises is military, police and outdoors gear. The business has evolved from a small stall in Camden Market London UK, to become a major stockist in first-rate branded military style clothing and equipment. We also stock genuine military and army surplus clothes, combat clothing and tactical footwear and equipment, as well as camping and bush craft equipment and accessories. We are proud of our humble beginning and constantly growing range of high-quality products from military disposal & distributors in UK, around Europe and North America plus renowned brands like, Viper, Mil-Tec, Mil-Com, Jack Pyke, Game, and Kombat UK at great prices along with the fastest delivery and top level of customer service.
Kommandos is now only existing online because this gives us the best opportunity to fulfil our aim to provide our customers with wider range of genuine military clothing like, classic German army parkas and equipment, top-quality outdoor clothes, gear and accessories including, combat trousers, MOLLE bag & backpack, military uniform and much more at a very low price. Our aim is to offer you our customers the best online shopping experience by ensuring that we have a diverse range of products in stock followed by excellent after-sales service.
Therefore, rest assured that all orders are handled with care and attention, carefully packed and dispatched the very same day (for orders placed before 1:00pm GMT) or next working day (for orders placed thereafter) to give you the best possible shopping experience. Moreover, our experienced team is dedicated to helping you our customer with your orders from the beginning till the very end, and always happy to answer all questions regarding any item and delivery, because customer satisfaction and finest after sales care is our priority.
Kommandos is dedicated to providing you with excellent customer service & unbeatable prices. Kommandos uses PayPal to process all our online transactions so you can shop with confidence.
We will do our utmost to provide the best price possible for each item listed on our online store to ensure that shopping on our site can be fun, cheap and stress-free.
We promise to offer low prices across all our genuine military surplus and branded products to our valued customers. To ensure that our customers have excellent online shopping experiences all our products are 100% original if stated or brand new if they are branded.
All our prices have no hidden costs. We offer free UK, Europe or worldwide shipping on many of our products, with same day dispatch (for orders placed before 1:00pm GMT) or next working day (for orders placed thereafter), unless stated otherwise, for all in-stock items. We also offer 30 days return policy on all branded items, for peace of mind.
We offer you complete peace of mind when it comes to returns. If Goods Arrived Damaged from the courier or Royal Mail. In the unlikely event that your product has arrived damaged by the courier, we would request you notify them (the courier service) and us immediately.
Remember to sign as damaged or refuse before you sign off the delivery by giving us a call on 07532280169. We advise all our customers to check their items for any visible packaging damage / dent / scratches or missing parts upon delivery so to make sure we can claim and assist you swiftly. We would kindly request you to either sign for the delivery as “Item received damaged or Packaging damaged” as a proof for reference to us and the courier company to raise a claim, or refuse the delivery.
You can then email us within 24 hours highlighting the details. Should your branded product become faulty within the first 7 days after it was delivered to you, we will replace the item for you without any charge after you returned the faulty item using a pre-paid postage label which will be emailed to you once you inform us of fault, however your returned item will need to be inspected first.
Any self-damage or misuse is not covered. Kind Note: Please ensure the goods are packed safely in its original packaging along with all other items supplied with it (including tags and labels) before you send it back, to avoid charges. After we have received your product in our warehouse, we will inspect the fault highlighted and contact you. If found not to the faulty there may be a charge for the return postage cost. If the goods returned are found not faulty or if found faulty but not in "as new" condition we reserve the right to cancel your return request and deliver the item back to you. We will charge you delivery costs for returning them to you.
Unwanted item: you have the right to cancel your order in part or full, to return within 7 working days should you change your mind, however you will be liable for the cost of returning the product back to us. Please notify us via email within 3 working days.
All goods must be returned unused, complete and in the original packaging and condition they were supplied in together with any accessories. All goods must be returned with a copy of the order reference/order number on your receipt. Delivery charges will be deducted when processing a refund of your order and if you have paid for any premium delivery service including express delivery etc. will not be refunded. ADDITIONAL RETURNS & REFUND GUIDANCE We understand that items may need to be returned. General conditions for return Requests for the return of items must be made in writing by e-mail or by use of our return request online form not on the phone. All requests for return should provide the following details: The correct order reference number Reason for return in the case of faulty products the nature of the fault You may only return your item once we have contacted you to confirm your request for return All returned goods should include a note with the same details as required for the request for return (a printed copy of your correspondence with us to return the item will suffice) We strongly recommend that any packages you send back to us, are fully insured and that you ship using a trackable service that can provide a proof of delivery. We will not be responsible for any items which you send back to us that are lost or damaged in transit. PLEASE NOTE: WE DO NOT REFUND SHIPPING COST FOR GOODS SOLD OUT OF MAINLAND UK. THE CUSTOMER IS RESPONSIBLE FOR BOTH SIDES OF SHIPPING COST FOR THESE TRANSACTIONS. Any returns that do not meet the above conditions will not be accepted Returns within 7 days of delivery. You must notify us in good time and ideally within 3 days of delivery of any item that you wish to return back to us to give enough time for our authorisation and goods to reach our supplier within 14 days or it will be rejected. The General conditions for return apply. We will not refund part of the fulfilment cost or the EXPEDITED charge and you will be liable for the delivery charge when returning the product.
Returned goods must be complete, unused, in 'as new' condition, and must be returned with the original box, packaging and accessories. Where a refund is requested: Products returned to us complete, as new, unused and in the original box will be refunded the full invoice price of the item only i.e. Fulfilment & expedited will not be refunded. Products returned to us incomplete i.e. missing tags, accessories etc. will incur an appropriate charge which will be deducted from the refund. Products returned to us which have been opened, seals broken, packaging not intact, will incur a fee of up to 35% of the price paid for the goods, subject to condition. Hygienic products cannot be returned unless they have an original seal under this section. Returns of faulty goods within 7 days of delivery: Faulty products may be returned within 7 days of delivery for a replacement. The General conditions for return apply. We will dispatch a replacement product once the original item has been received and investigated as per your stated fault. If no fault is found, there will be an engineering cost (if mechanical or electronics item) plus shipping cost involved. The replacement of products does not apply to faults caused by accident, neglect, misuse, damage resulting from exposure to sand and water or failure to follow the manufacturer's instruction. Returns of faulty goods after 7 days of delivery: All mechanical and electronic products carry a maximum one-year guarantee with respective manufacturer who acts as our service agent through their network of service centres. Direct arrangements will ensure speed & efficiency. Details are supplied in the original package, but if you need help. Please contact us.
The General conditions for return apply. You will be liable for any delivery charges arising from the return and replacement of faulty products. The repair of products does not apply to faults caused by Commercial use Wear & Tear, accident, neglect, misuse, damage resulting from exposure to sand and water or failure to follow the manufacturer's instructions. If you have any questions, please contact us. We will be more than happy to help. Our return address is: Kommandos, C/O London Removals, 10 Roman Road, Cricklewood, London, NW2 6GH, UK.
Always remember to include the order number otherwise it may take longer for you to resolve, if at all.
Returns Address: KOMMANDOS, C/O LONDON REMOVALS, 10 ROMAN ROAD, CRICKLEWOOD, LONDON, NW2 6GH, UNITED KINGDOM, GB.