Shipping & returns

SHIPPING

Postage prices: Our system uses weight of the item(s) to calculate the postage according to service and destination. We can only ship items to the address approved and linked to your PayPal account.

Your package will normally be dispatched via the Royal Mail or Collect Plus on the same day (for orders placed before 12pm) or next business day after cleared payment. We always confirm via email that your item has been shipped.

Some shipping prices are dynamically calculated at checkout by the shipping (courier service) company for limited items. Therefore, the prices listed here are for the sole purpose of guideline.

UNITED KINGDOM - Mainland FREE DELIVERY!!

Standard 2-5 Working Days

Expected Delivery Charge £1.75 - £4.00

  • Available on all orders from 0.01>2kg regardless of the price of your order.
  • We aim to dispatch your parcel the same day (for orders placed before 12.00pm) or next working day; you should receive it within 1-3 working days from the day you placed the order.
  • Your order will arrive usually in 5 working days between 9am and 6pm.
  • Please note Saturdays, Sundays and Bank Holidays are NOT working days.
  • You will be given a tracking code (only available with items) which will allow you to follow your order
  • A signature may be required upon receipt
  • Not available for destinations in the Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly and mid Wales.

Economy 3-7 Working Days

Expected delivery Charge £7.29 - £9.39

  • Available on all orders from 2.01>10kg regardless of the price of your order.
  • We aim to dispatch your parcel the same day (for orders placed before 12.00pm) or next working day; you should receive it within 3-7 working days from the day you placed the order.
  • Please note Saturdays, Sundays and Bank Holidays are NOT working days.
  • You will be given a tracking code which will allow you to follow your order.
  • A signature will be required upon receipt.
  • Not available for destinations in the Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly and mid Wales.

UNITED KINGDOM - HIGHLANDS & ISLES

Expected 2-5 days delivery charge £1.75 - £8.29

Isle of Wight, Isle of Man, Northern Ireland, Guernsey, Jersey, Isle of Scilly and Mid Wales

  • Please check shipping price during checkout (charged by weight)
  • Available only on orders 0.01>5kg placed before 3pm Monday to Friday
  • Your order will arrive usually in 5 working days between 9am and 6pm.
  • Please note Saturdays, Sundays and Bank Holidays are NOT working days.
  • You will be given a tracking code (only available with some items) which will allow you to follow your order
  • A signature may be required upon receipt

Economy 3-7 Working Days

Expected delivery Charge £7.29 - £9.39

  • Available on all orders from 2.01>10kg regardless of the price of your order.
  • We aim to dispatch your parcel the same day (for orders placed before 12.00pm) or next working day; you should receive it within 3-7 working days from the day you placed the order.
  • Please note Saturdays, Sundays and Bank Holidays are NOT working days.
  • You will be given a tracking code which will allow you to follow your order.
  • A signature will be required upon receipt.

EUROPEAN UNION

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

Expected 3-7 Working days

Expected delivery Charge £6.62 - £21.76

  • Please check shipping price during checkout (charged by weight)
  • Available on all orders from 0.01>5kg regardless of the price of your order.
  • We aim to dispatch your parcel the same day (for orders placed before 12.00pm) or next working day; you should receive it within 3-7 working days from the day you placed the order.
  • Please note Saturdays, Sundays and Bank Holidays are NOT working days.
  • You will be given a tracking code which will allow you to follow your order.
  • A signature will be required upon receipt.

EUROPE

Albania, Armenia, Andorra, Azerbaijan, Belarus, Bosnia and Herzegovina, Croatia, Georgia, Iceland, Kazakhstan, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Turkey and Ukraine

Expected 7-12 days

  • Please check shipping price during checkout (charged by weight)

WORLDWIDE

Argentina, Australia, Brazil, Canada, China. Hong Kong, India, Indonesia, Japan, Malaysia, Mexico, New Zealand, Philippines, Taiwan, Thailand, South Korea and United States

Please make sure that there are no Customs & Exercise restrictions or duty (customer pays duties) on any item you purchase. We will not issue refund on such orders.

Expected 3 - 7 Working days

Expected delivery Charge £7.35 - £36.32

  • Please check shipping price during checkout (charged by weight)
  • Available on all orders from 0.01>5kg regardless of the price of your order.
  • We aim to dispatch your parcel the same day (for orders placed before 12.00pm) or next working day; you should receive it within 3-7 working days from the day you placed the order.
  • Please note Saturdays, Sundays and Bank Holidays are NOT working days.
  • You will be given a tracking code which will allow you to follow your order.
  • A signature will be required upon receipt

REST OF THE WORLD

  • Shipping restrictions are dynamically imposed on some countries or items by our system.
  • Please contact [email protected] for shipping or postage costs enquiries (shipping - charged by weight).

NON-DELIVERY

Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.

In the event that a parcel is returned to us and there are some issues that should be resolved, an email is written to the customer notifying him/her of the parcel. If 60 days lapse without any response, the goods are warehoused and disposed of.

RETURN POLICY

At Kommandos we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.

We are more than happy for you to return any of our goods for a refund of the item price within 30 days (14 days for Used Category) of receipt, as long as, they are in the same condition as you received it, with any packaging, labels and tags intact. You must contact us by email at [email protected] within 14 days of the item being delivered. So feel free to order and try any of our fantastic range with our NO QUIBBLE, NO QUESTION returns policy.

You the customer will be responsible for the cost of returning the item to us. It can be shipped back via a service of your choice although we do recommend a secure trackable method that requires a signature on delivery. If you order is delivered damaged or wrong item received we will send a return paid label to the purchaser within 2 working of receiving their return request email.

How to return your order

  • You must contact us by email at [email protected]
  • Please return the item to the below address, with original packaging and slip are in the same condition as you received along with a note of your name, address and that you require a refund of the item price.
  • All refunds are processed within 5 working days of receipt.

    Kommandos
    C/O London Removals
    10 Roman Road
    Off Edgware Road
    Cricklewood
    London
    NW2 6GH
    United Kingdom
  • Make sure the senders address is ON the box and preferably ON the item inside too. Consignments without the senders address will be removed and disposed of after 60 days of receiving.

Exchanges

To exchange an item, please contact us by email within 5 days of receipt at [email protected] and return the item in the same condition as received along with a note of your name, address and required size or new item.

 

Happy shopping!

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